terms and conditions
General Information
THIS WEBSITE, OBSCURE.STUDIO, IS PROVIDED BY OBSCURE STUDIO, LOCATED IN THE HUDSON VALLEY REGION OF NEW YORK. IF YOU EXPERIENCE PROBLEMS WITH YOUR ORDER ON THE WEBSITE OR THE GENERAL USE OF THE WEBSITE, PLEASE CONTACT OUR CUSTOMER SERVICE AT INFO@OBSCURE.STUDIO.
IF YOU DO NOT UNDERSTAND PARTS OF THE TERMS AND CONDITIONS, WE RECOMMEND THAT YOU CONTACT CUSTOMER SERVICE BEFORE YOU START SHOPPING ON THE WEBSITE.
important notice
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOU ORDER GOODS FROM OBSCURE STUDIO.
THESE TERMS AND CONDITIONS (THE "TERMS AND CONDITIONS") APPLY WHEN YOU ORDER OR BUY GOODS ON THE WEBSITE. THE TERMS AND CONDITIONS MAY BE UPDATED FROM TIME TO TIME (FOR EXAMPLE, TO REFLECT CHANGES IN TECHNOLOGY, OUR BUSINESS MODEL, OUR SYSTEM CAPACITY, OR IN RELEVANT LAWS AND REGULATIONS), AND WE THEREFORE ASK YOU TO ACCEPT THE TERMS AND CONDITIONS EVERY TIME YOU SHOP WITH US. ANY REFERENCE TO "YOU" OR "YOUR" MEANS YOU AS A USER OF THE WEBSITE, AND ANY REFERENCE TO "WE", "US" OR "OUR" MEANS OBSCURE STUDIO.
IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU CANNOT ORDER OR PURCHASE GOODS ON THE WEBSITE.
YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHOUT GIVING ANY REASON WITHIN 14 DAYS AFTER THE DATE ON WHICH YOU OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY YOU ACQUIRES PHYSICAL POSSESSION OF THE GOODS. READ MORE UNDER "RIGHT OF WITHDRAWAL".
THE RULES ON LACK OF CONFORMITY IN THE APPLICABLE SALE OF GOODS ACT APPLY TO YOUR PURCHASE, WHICH MEANS THAT YOU HAVE CERTAIN STATUTORY WARRANTIES FOR THE GOODS' CONFORMITY WITH THE CONTRACT. READ MORE UNDER "NON-CONFORMING GOODS AND INCORRECT GOODS".
ordering
THE ONLINE SHOP IS OPEN 24 HOURS A DAY BUT MAY BE CLOSED DUE TO MAINTENANCE SERVICES. TO THE EXTENT POSSIBLE, WE TRY TO PERFORM SUCH MAINTENANCE SERVICES DURING THE NIGHT.
AN ORDER PLACED ON A PUBLIC HOLIDAY OR DURING THE WEEKEND WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY.
YOU MUST BE AT LEAST 18 YEARS OLD TO PURCHASE GOODS ON THE WEBSITE AND POSSESS A VALID PAYMENT CARD THAT IS ACCEPTED BY US. IF YOU ARE UNDER THE AGE OF 18, YOU MUST HAVE A LEGAL BASIS FOR ENTERING INTO A CONTRACT WITH US.
WE CAN ONLY PROCESS YOUR ORDER IF THE DELIVERY ADDRESS IS A RESIDENTIAL ADDRESS OR A BUSINESS ADDRESS IN ONE OF THE COUNTRIES ON THE "WE DELIVER TO" LIST. WE DO NOT DELIVER TO PO BOXES.
AMONG OTHER THINGS, WE RESERVE THE RIGHT TO CANCEL THE CONTRACT OF PURCHASE IN ONE OF THE FOLLOWING SITUATIONS, WITHOUT BEING LIABLE FOR COMPENSATION OR OTHER COSTS:
YOUR PAYMENT DETAILS ARE INCORRECT OR CANNOT BE VERIFIED.
YOUR ORDER IS PLACED WITH THE PURPOSE OF COMMITTING FRAUD ETC. OR PLACED IN CONNECTION WITH A CRIMINAL OFFENSE OR OTHER UNLAWFUL ACTIVITIES.
THERE IS AN INADVERTENT ERROR ON THE WEBSITE, SUCH AS A PAYMENT ERROR OR THE LIKE.
WE HAVE REASONS TO BELIEVE THAT YOU ARE UNDER THE AGE OF 18.
CONTRACTS CAN ONLY BE CONCLUDED ON THE WEBSITE. WE DO NOT PROCESS ORDERS MADE IN EMAILS, LETTERS, OR FAXES.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
BEFORE SUBMITTING THE ORDER, YOU HAVE THE OPTION OF CHANGING THE INFORMATION THAT YOU HAVE PROVIDED, INCLUDING DELIVERY AND BILLING INFORMATION OR PAYMENT INFORMATION. FURTHERMORE, YOU HAVE THE OPTION OF MAKING CHANGES TO YOUR ORDER OR TO REMOVE GOODS FROM YOUR SHOPPING BASKET.
WHEN YOU CLICK "ORDER AND PAY" AND THE RECEIPT APPEARS ON YOUR SCREEN, YOU ARE BOUND BY THE CONTRACT OF PURCHASE. PLEASE READ MORE UNDER "RIGHT OF WITHDRAWAL".
PLEASE CONTACT OUR CUSTOMER SERVICE IF YOU MADE A MISTAKE WHILE PLACING YOUR ORDER — THEY ARE READY TO HELP YOU.
YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER.
AFTER THE CONCLUSION OF THE CONTRACT, THE PROVISIONS ON WITHDRAWAL APPLY, SEE BELOW.
REFUNDS
THIS SECTION OUTLINES OUR POLICY REGARDING REFUNDS:
ALL REFUNDS ARE VOIDED ONCE A PURCHASE IS SUBMITTED, CONSTITUTING THE TRANSACTION AS FINAL. PLEASE ENSURE THE ACCURACY OF SIZES AND DETAILS BEFORE COMPLETING YOUR ORDER. IF YOU REQUIRE ASSISTANCE WITH AN ORDER, PLEASE REACH OUT TO US VIA INFO@OBSCURE.STUDIO.
DUE TO THE HANDMADE NATURE OF ALL OUR PIECES, REFUNDS CANNOT BE GRANTED UNLESS THE ORDER IS FAULTY DUE TO OUR MISTAKE. IT'S IMPORTANT TO NOTE THAT ALL ITEMS ARE UNIQUELY DIFFERENT DUE TO BEING HANDMADE TO ORDER. BUYER'S REMORSE WILL NOT BE TOLERATED. ANY ATTEMPT TO INITIATE A CREDIT CARD DISPUTE OR REVERSAL WILL BE CONSIDERED AN ACT OF FRAUD AND PUNISHABLE BY $3000 IN DAMAGES. ADDITIONALLY, LAW ENFORCEMENT WILL BE CONTACTED REGARDING ANY FRAUDULENT ATTEMPTS.
language of the contract
THIS CONTRACT MAY ONLY BE CONCLUDED IN ENGLISH
access of the contract
UPON COMPLETION OF YOUR ORDER, YOU WILL RECEIVE AN EMAIL CONFIRMATION DETAILING THE CONTENTS OF THE CONTRACT AND A COPY OF THESE TERMS AND CONDITIONS. WE RETAIN RECORDS OF CONCLUDED CONTRACTS, INCLUDING THE ORDER CONFIRMATION, FOR A SPECIFIED DURATION. WE ADVISE YOU TO RETAIN THESE DOCUMENTS FOR YOUR RECORDS, AS THEY MAY NOT ALWAYS BE ACCESSIBLE ON THE WEBSITE AFTERWARD. PLEASE REFER TO "ORDER TRACKING AND VIEW HISTORY" FOR MORE INFORMATION.
MEASURES AGAINST FRAUD
TO SAFEGUARD YOU AND OUR OTHER CUSTOMERS AGAINST FRAUD AND ENSURE A HIGH LEVEL OF SECURITY FOR ONLINE PURCHASES, WE MAY CONDUCT VERIFICATION CHECKS. THESE CHECKS MAY INVOLVE REVIEWING THE DATA YOU PROVIDE DURING THE ORDERING PROCESS, INCLUDING YOUR ADDRESS AND PAYMENT INFORMATION.
MEANS OF PAYMENT
WE OFFER THE FOLLOWING PAYMENT METHODS:
- STRIPE (PLEASE VISIT THEIR WEBSITE FOR FURTHER DETAILS ON PAYMENT OPTIONS).
- APPLE PAY (PLEASE VISIT THEIR WEBSITE FOR FURTHER DETAILS ON PAYMENT OPTIONS).
- SHOPIFY PAY (PLEASE VISIT THEIR WEBSITE FOR FURTHER DETAILS ON PAYMENT OPTIONS).
PLEASE NOTE THAT WE DO NOT ACCEPT PAYPAL DUE TO CONCERNS REGARDING FAIRNESS AND SECURITY. HOWEVER, UNDER SPECIAL CIRCUMSTANCES, WE MAY CONSIDER PAYPAL PAYMENTS UPON REQUEST.
CVV (CREDIT CARD VERIFICATION NUMBER)
IF YOU CHOOSE TO PAY BY CREDIT CARD, YOU WILL BE PROMPTED TO ENTER THE CARD'S SECURITY CODE. THE THREE-DIGIT SECURITY CODE, KNOWN AS THE CVV (CARD VERIFICATION VALUE), IS TYPICALLY LOCATED ON THE BACK OF YOUR CREDIT CARD, USUALLY ON THE RIGHT SIDE. ENTERING THE CVV IS ESSENTIAL FOR PROCESSING THE PAYMENT AND MAINTAINING A HIGH LEVEL OF SECURITY. ADDITIONAL SIMILAR SAFEGUARDS MAY ALSO BE IN PLACE.
PAYMENT PROCEDURE
ONCE YOUR ORDER IS SUBMITTED, THE PAYMENT WILL BE CREDITED. AFTER A PROCESSING PERIOD OF 3 HOURS, THE ORDER WILL PROCEED, AND YOUR PAYMENT WILL BE DEBITED FROM THE SELECTED PAYMENT SERVICE.
PRICES AND DELIVERY
ALL PRICES LISTED FOR GOODS, DELIVERY COSTS, AND OTHER APPLICABLE CHARGES INCLUDE TAXES AND VALUE-ADDED TAXES.
DELIVERY, FREIGHT, OR POSTAGE COSTS MAY VARY AND WILL BE ADDED TO EACH ORDER.
PLEASE NOTE: LOCAL DUTIES, TAXES, OR SIMILAR CHARGES ARE NOT INCLUDED IN THE ORDER AND MAY APPLY.
CURRENCY
ALL TRANSACTIONS ON OUR WEBSITE ARE PROCESSED IN USD (UNITED STATES DOLLAR). ALL PRICES LISTED, AS WELL AS PAYMENTS MADE, WILL BE IN USD.
DELIVERY
WE DELIVER TO ALL NATIONS AND COUNTRIES WORLDWIDE. SHIPPING METHODS AND COSTS MAY VARY BASED ON THE LOCATION OF DELIVERY.
FOR COUNTRIES OUTSIDE OF THE US, PLEASE EXPECT FEDEX FOR SHIPPING.
FOR DOMESTIC ORDERS WITHIN THE USA, SHIPPING WILL BE HANDLED BY USPS (UNITED STATES POSTAL SERVICE).
DELIVERY TERMS
GOODS WILL BE DELIVERED TO THE SPECIFIED DELIVERY ADDRESS AS PROVIDED IN THE ORDER. PLEASE NOTE THAT WE EXCLUSIVELY DELIVER TO RESIDENTIAL AND BUSINESS ADDRESSES AND DO NOT SHIP TO PO BOXES. DELIVERIES ARE SCHEDULED FOR MONDAY TO FRIDAY. THE EXACT DELIVERY TIME DEPENDS ON THE DESTINATION COUNTRY AND THE CARRIER UTILIZED.
UPON RECEIPT, THE GOODS MUST BE SIGNED FOR. IT IS NOT MANDATORY FOR YOU TO PERSONALLY SIGN; INDIVIDUALS AT THE DELIVERY ADDRESS, SUCH AS FAMILY MEMBERS, FRIENDS, OR RECEPTIONISTS, MAY SIGN ON YOUR BEHALF, WITH BINDING EFFECT.
OUR CARRIER WILL ATTEMPT DELIVERY AT LEAST TWICE. IF DELIVERY IS UNSUCCESSFUL, A NOTIFICATION WILL BE LEFT DETAILING THE NEXT DELIVERY ATTEMPT AND THE OPTION FOR SELF-PICKUP. IN CERTAIN CIRCUMSTANCES, AND WITH YOUR CONSENT, THE CARRIER MAY DELIVER THE GOODS TO YOUR NEIGHBOR.
PLEASE BE AWARE THAT THE RISK OF LOSS OR DAMAGE TO THE GOODS TRANSFERS TO YOU UPON DELIVERY. IF THE PACKAGE APPEARS DAMAGED, PLEASE REFUSE TO ACCEPT THE GOODS. IN CASE OF ANY COMPLAINTS REGARDING LACK OF CONFORMITY, YOU MUST NOTIFY US PROMPTLY. FOR FURTHER INFORMATION, PLEASE REFER TO "NON-CONFORMING GOODS AND INCORRECT GOODS".
SEPARATE DELIVERIES
IN THE EVENT THAT YOUR ORDER COMPRISES MULTIPLE GOODS, WE RETAIN THE RIGHT TO CONDUCT SEPARATE DELIVERIES. THIS MAY OCCUR IF CERTAIN ITEMS ARE DELAYED OR UNAVAILABLE AT THE TIME OF ORDER PLACEMENT. REST ASSURED, YOU WILL BE PROMPTLY NOTIFIED IF YOUR ORDER NECESSITATES SEPARATE DELIVERIES. ADDITIONALLY, THERE WILL BE NO ADDITIONAL DELIVERY CHARGES INCURRED FOR SEPARATE DELIVERIES.
ORDER TRACKING AND VIEW HISTORY
THIS SECTION OUTLINES HOW YOU CAN TRACK YOUR ORDER AND VIEW YOUR PURCHASE HISTORY ON OUR WEBSITE:
- TRACKING YOUR ORDER
ONCE YOUR ORDER IS PROCESSED AND SHIPPED, YOU CAN TRACK ITS STATUS USING THE TRACKING INFORMATION PROVIDED. WE USE REPUTABLE CARRIERS SUCH AS FEDEX AND USPS FOR DELIVERIES. YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING DETAILS ONCE YOUR ORDER HAS BEEN DISPATCHED. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE DELIVERY STATUS OF YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM FOR ASSISTANCE. - VIEWING PURCHASE HISTORY
YOUR PURCHASE HISTORY CAN BE ACCESSED BY LOGGING INTO YOUR ACCOUNT ON OUR WEBSITE. HERE, YOU CAN VIEW DETAILS OF PAST ORDERS, INCLUDING ORDER DATES, ITEM DESCRIPTIONS, QUANTITIES, PRICES, AND SHIPPING INFORMATION. THIS FEATURE ALLOWS YOU TO KEEP TRACK OF YOUR PREVIOUS PURCHASES AND EASILY REORDER ITEMS IF NEEDED.
- RIGHT OF WITHDRAWAL (NO REFUND POLICY)
YOU HAVE THE RIGHT TO WITHDRAW FROM A PURCHASE CONTRACT WITHIN 14 DAYS OF RECEIVING YOUR ORDER. TO EXERCISE THIS RIGHT, PLEASE FOLLOW THE INSTRUCTIONS OUTLINED IN THE "RIGHT OF WITHDRAWAL" SECTION OF OUR TERMS AND CONDITIONS. HOWEVER, PLEASE NOTE THAT WE OPERATE UNDER A STRICT NO-REFUND POLICY. ONCE YOUR ORDER IS SUBMITTED, NO REFUNDS WILL BE ISSUED FOR CANCELED ORDERS UNDER ANY CIRCUMSTANCES.
FOR MORE INFORMATION ON HOW TO TRACK YOUR ORDER OR VIEW YOUR PURCHASE HISTORY, PLEASE REFER TO THE RELEVANT SECTIONS ON OUR WEBSITE OR CONTACT OUR CUSTOMER SERVICE TEAM FOR ASSISTANCE.
EFFECTS OF WITHDRAWAL
THIS SECTION OUTLINES THE EFFECTS OF WITHDRAWING FROM A CONTRACT WITH OUR COMPANY:
- REIMBURSEMENT POLICY:
IF YOU WITHDRAW FROM THE CONTRACT, WE RESERVE THE RIGHT TO APPROVE REFUNDS ON A CASE-BY-CASE BASIS. ALL PAYMENTS RECEIVED FROM YOU, INCLUDING THE COSTS OF DELIVERY, WILL BE REIMBURSED WITHOUT UNDUE DELAY AND NO LATER THAN 14 DAYS FROM THE DAY WE ARE INFORMED ABOUT YOUR DECISION TO WITHDRAW. HOWEVER, REFUNDS WILL ONLY BE ISSUED IF APPROVED BY OUR TEAM.
- REIMBURSEMENT METHOD:
REIMBURSEMENT WILL BE CONDUCTED USING THE SAME MEANS OF PAYMENT AS YOU USED FOR THE INITIAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE. YOU WILL NOT INCUR ANY FEES AS A RESULT OF SUCH REIMBURSEMENT.
- WITHHOLDING REIMBURSEMENT:
WE MAY WITHHOLD REIMBURSEMENT UNTIL WE HAVE RECEIVED THE GOODS BACK OR YOU HAVE PROVIDED EVIDENCE OF HAVING SENT BACK THE GOODS, WHICHEVER IS EARLIEST.
- RETURN COSTS:
YOU ARE RESPONSIBLE FOR BEARING THE DIRECT COSTS OF RETURNING THE GOODS.
RETURN DEADLINE:
YOU MUST SEND BACK THE GOODS OR HAND THEM OVER TO US WITHOUT UNDUE DELAY AND NO LATER THAN 14 DAYS FROM THE DAY YOU COMMUNICATE YOUR WITHDRAWAL FROM THE CONTRACT TO US. THE DEADLINE IS MET IF YOU SEND BACK THE GOODS BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED.
PROOF OF RETURN:
WE RECOMMEND THAT YOU RETAIN THE POST OFFICE RECEIPT AS PROOF OF YOUR DELIVERY OF THE PACKAGE TO THE POST OFFICE/CARRIER.
- LIABILITY FOR DIMINISHED VALUE:
YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM THE HANDLING OF THE GOODS OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS.
NON-CONFORMING GOODS AND INCORRECT GOODS
THIS SECTION ADDRESSES WHAT TO DO IF YOU RECEIVE NON-CONFORMING OR INCORRECT GOODS:
IF YOU RECEIVE GOODS THAT ARE NON-CONFORMING OR INCORRECT, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM IMMEDIATELY. IF YOU NOTICE ANY NON-CONFORMITY OR INCORRECT GOODS AT THE TIME OF DELIVERY, PLEASE REFUSE TO ACCEPT THE GOODS.
IN THE EVENT OF NON-CONFORMING GOODS OR INCORRECT ITEMS, YOU HAVE THE FOLLOWING OPTIONS:
RETURN AND REFUND: RETURN THE GOODS AND RECEIVE A REFUND OF THE PURCHASE PRICE AND ALL DELIVERY COSTS ONCE OUR CUSTOMER SERVICE TEAM HAS PROCESSED THE RETURNED GOODS.
EXCHANGE: RETURN THE GOODS AND RECEIVE SIMILAR GOODS ONCE OUR CUSTOMER SERVICE TEAM HAS PROCESSED THE RETURNED GOODS, PROVIDED WE CAN SUPPLY AN EQUIVALENT.
PRICE REDUCTION: KEEP THE GOODS AND REQUEST A PROPORTIONATE REDUCTION OF THE PURCHASE PRICE.
WHEN CONTACTING CUSTOMER SERVICE, PLEASE PROVIDE THE ORDER NUMBER, GOODS/ITEM NUMBER, AND DESCRIBE THE ISSUE WITH THE GOODS.
YOU ARE NOT RESPONSIBLE FOR ANY COSTS ASSOCIATED WITH THE RETURN OF NON-CONFORMING GOODS OR INCORRECT ITEMS. WE WILL REFUND THE PURCHASE PRICE AND DELIVERY COSTS UPON RECEIPT OF THE GOODS, UNLESS YOU CHOOSE TO RECEIVE REPLACEMENT GOODS INSTEAD.
Site Updates and Maintenance
WE STRIVE TO REGULARLY UPDATE THE WEBSITE AND ENSURE THE ACCURACY OF PRICES, OFFERS, DESCRIPTIONS, AND OTHER INFORMATION RELATED TO THE GOODS. HOWEVER, DESPITE OUR BEST EFFORTS, TYPOGRAPHICAL ERRORS AND INACCURACIES IN PRICES, OFFERS, DESCRIPTIONS, AND OTHER INFORMATION CONCERNING THE GOODS MAY OCCUR. IN SOME CASES, WE MAY DISCOVER INCORRECT PRICES LISTED FOR GOODS.
FORCE MAJEURE (unforeseeable circumstances)
THIS SECTION ADDRESSES OUR STANCE ON FORCE MAJEURE EVENTS AND THE COMPLETENESS OF THE CONTRACT:
FORCE MAJEURE: WE SHALL NOT BE HELD RESPONSIBLE FOR ANY DELAYS OR FAILURES TO MEET OUR OBLIGATIONS OUTLINED IN THESE TERMS IF SUCH DELAYS OR NON-COMPLIANCE ARE CAUSED BY EVENTS BEYOND OUR CONTROL.
COMPLETENESS OF CONTRACT: THESE TERMS AND CONDITIONS SERVE AS THE COMPREHENSIVE TERMS GOVERNING THE CONTRACT BETWEEN US.
INVALIDITY
THIS SECTION ADDRESSES THE VALIDITY OF PROVISIONS WITHIN THESE TERMS AND CONDITIONS:
IN THE EVENT THAT ONE OR MORE PROVISIONS WITHIN THESE TERMS AND CONDITIONS ARE DEEMED FULLY OR PARTIALLY INVALID, THE REMAINING PROVISIONS SHALL CONTINUE TO APPLY.
ASSIGNMENT
THIS SECTION OUTLINES OUR ABILITY TO ASSIGN RIGHTS AND OBLIGATIONS UNDER THE CONTRACT:
WE RESERVE THE RIGHT TO ASSIGN OUR RIGHTS AND OBLIGATIONS UNDER THE CONTRACT WITH YOU TO THIRD PARTIES. THIS ASSIGNMENT WILL NOT DIMINISH THE STANDARD OF SERVICE YOU RECEIVE. WE WILL NOTIFY YOU OF ANY SUCH POTENTIAL ASSIGNMENT. BY ACCEPTING THESE CONDITIONS, YOU CONSENT TO ANY FUTURE ASSIGNMENT. ADDITIONALLY, YOU AGREE THAT ONCE WE HAVE PROVIDED NOTIFICATION OF THE ASSIGNMENT, YOUR RIGHTS MAY ONLY BE ASSERTED AGAINST THE RELEVANT THIRD PARTY.
PRIVACY POLICY
THIS SECTION EMPHASIZES OUR COMMITMENT TO SAFEGUARDING YOUR PERSONAL DATA:
WE UPHOLD STRICT CONFIDENTIALITY REGARDING YOUR PERSONAL DATA. WE ENCOURAGE YOU TO REVIEW OUR PRIVACY POLICY, WHICH OUTLINES HOW WE UTILIZE THE PERSONAL INFORMATION YOU PROVIDE DURING THE ORDERING PROCESS AND YOUR OVERALL USAGE OF THE WEBSITE.
RIGHT TO COMPLAIN
THIS SECTION PROVIDES INFORMATION ON HOW TO ADDRESS COMPLAINTS REGARDING PURCHASED GOODS:
IF YOU WISH TO FILE A COMPLAINT ABOUT GOODS PURCHASED FROM US, PLEASE CONTACT OUR CUSTOMER SERVICE. YOU CAN REACH OUR CUSTOMER SERVICE TEAM BY TELEPHONE, EMAIL INFO@OBSCURE.STUDIO, OR ORDINARY MAIL. OUR CONTACT INFORMATION CAN BE FOUND ON OUR WEBSITE.
ADDITIONALLY, YOU HAVE THE OPTION TO SUBMIT A COMPLAINT ABOUT PURCHASED GOODS TO THE RELEVANT AMERICAN COMPLAINT DEPARTMENT, DEPENDING ON THE NATURE OF YOUR CONCERN:
CONSUMER FINANCIAL PROTECTION BUREAU (CFPB): FOR COMPLAINTS RELATED TO FINANCIAL PRODUCTS AND SERVICES.
FEDERAL TRADE COMMISSION (FTC): FOR COMPLAINTS RELATED TO UNFAIR OR DECEPTIVE BUSINESS PRACTICES, INCLUDING ONLINE SHOPPING, FALSE ADVERTISING, AND PRIVACY CONCERNS.
BETTER BUSINESS BUREAU (BBB): FOR GENERAL CONSUMER COMPLAINTS AND DISPUTES WITH BUSINESSES, INCLUDING ISSUES WITH PRODUCT QUALITY, DELIVERY, AND CUSTOMER SERVICE.
DEPARTMENT OF CONSUMER AFFAIRS (DCA): FOR COMPLAINTS RELATED TO VARIOUS CONSUMER ISSUES, DEPENDING ON THE STATE WHERE YOUR BUSINESS OPERATES.
CONSUMER PRODUCT SAFETy COMMISSION (CPSC): FOR COMPLAINTS RELATED TO PRODUCT SAFETY, RECALLS, AND HAZARDS.
FURTHERMORE, IF YOU ARE A CONSUMER RESIDING IN ANOTHER COUNTRY, YOU MAY UTILIZE THE RELEVANT ONLINE COMPLAINTS REGISTER. YOU CAN SUBMIT YOUR COMPLAINT BY USING THE FOLLOWING LINK: [LINK]. WHEN SUBMITTING THE COMPLAINT, PLEASE ENSURE TO INCLUDE OUR EMAIL ADDRESS INFO@OBSCURE.STUDIO.
CHOICE OF LAW AND JURISDICTION
THIS SECTION OUTLINES THE GOVERNING LAW AND JURISDICTION FOR CONTRACTS CONCLUDED USING THESE TERMS AND CONDITIONS:
ANY CONTRACTS CONCLUDED BETWEEN US USING THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK, UNITED STATES. ANY DISPUTES ARISING IN CONNECTION WITH OUR CONTRACT, INCLUDING ITS EXISTENCE OR VALIDITY, MUST BE BROUGHT BEFORE A COMPETENT COURT IN NEW YORK. AS A CONSUMER, YOU MAY BRING PROCEEDINGS AGAINST US IN THE COURTS FOR THE PLACE WHERE YOU ARE DOMICILED.