FAQS
DO YOU SHIP TO MY COUNTRY?
SEAMLESS WORLDWIDE DELIVERY ON ALL ORDERS TO APPROVED LOCATIONS.
ARE TAXES AND DUTIES INCLUDED?
TAXES AND DUTIES ARE INCLUDED IN THE PRICE OF YOUR ORDER FOR MOST ORDERS AND REGIONS. YOU MAY BE RESPONSIBLE FOR ADDITIONAL CHARGES UPON DELIVERY DEPENDING ON YOUR LOCATION.
WHEN WILL I RECEIVE THE TRACKING INFORMATION?
YOU WILL RECEIVE TRACKING INFORMATION VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.
WHEN WILL MY ORDER BE DISPATCHED?
ORDERS ARE TYPICALLY DISPATCHED WITHIN 3-6 BUSINESS DAYS POST COMPLETION. CUSTOM ORDERS MAY TAKE LONGER DUE TO THE HANDCRAFTED NATURE OF OUR PRODUCTS.
HOW DO i REQUEST A RETURN OR AN EXCHANGE?
TO REQUEST A RETURN OR EXCHANGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER DETAILS AND REASON FOR THE RETURN OR EXCHANGE. HOWEVER AT THIS TIME WE CANNOT ACCEPT RETURNS OR EXCHANGES UNLESS ITS AT THE FAULT OF US. PLEASE CONTACT US INFO@OBSCURE.STUDIO TO INQUIRE.
WILL BE REFUNDED DUTIES AND TAXES IFI RETURN MY ORDER?
DUTIES AND TAXES ARE NON-REFUNDABLE. YOU MAY BE ABLE TO RECLAIM THESE COSTS BY CONTACTING YOUR LOCAL CUSTOMS OFFICE DIRECTLY.
HOW MUCH DO RETURNS COST?
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE ITEM IS FAULTY OR DAMAGED.
WHAT DO I DO IF MY ITEM IS FAULTY?
IF YOUR ITEM IS FAULTY, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM IMMEDIATELY WITH PHOTOS AND A DESCRIPTION OF THE ISSUE.
IS IT POSSIBLE TO DELIVER A RETURN TO ONE OF YOUR PHYSICAL RETAILERS?
CURRENTLY, WE DO NOT ACCEPT RETURNS AT PHYSICAL RETAIL LOCATIONS. ALL RETURNS MUST BE PROCESSED THROUGH OUR ONLINE CUSTOMER SERVICE.
HOW MUCH TIME DOES IT TAKE TO RECEIVE A REFUND?
REFUNDS ARE TYPICALLY PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER WE RECEIVE YOUR RETURNED ITEM IF ACCEPTED.
DO YOU HAVE A PHYSICAL STORE?
WE ARE STOCKED IN MACHUS IN PORTLAND OREGON.