AT OBSCURE STUDIO, WE TAKE PRIDE IN THE QUALITY AND UNIQUENESS OF OUR HANDMADE PRODUCTS. PLEASE READ THE FOLLOWING IMPORTANT NOTES BEFORE INITIATING A RETURN:

ALL SALES ARE FINAL: ONCE AN ORDER IS PLACED, IT IS CONSIDERED FINAL. HOWEVER, IF THERE IS AN ERROR ON OUR PART OR THE PRODUCT IS COMPLETELY DAMAGED, WE WILL CONSIDER A RETURN.

RETURN REQUESTS: ALL RETURN REQUESTS MUST BE SUBMITTED VIA EMAIL TO INFO@OBSCURE.STUDIO. PLEASE INCLUDE YOUR ORDER NUMBER AND A DETAILED DESCRIPTION OF THE ISSUE.

RESPONSE TIME: ALLOW UP TO 48 HOURS FOR A REPLY FROM A TEAM MEMBER REGARDING YOUR RETURN REQUEST.

PRODUCT VARIATIONS: DUE TO THE ORGANIC AND HANDMADE NATURE OF OUR PRODUCTS, VARIATIONS ARE EXPECTED. THESE DIFFERENCES DO NOT INDICATE A FAULTY PRODUCT BUT RATHER HIGHLIGHT THE UNIQUENESS OF EACH PIECE.

IF YOUR RETURN IS APPROVED, PLEASE FOLLOW THESE GUIDELINES TO ENSURE A SMOOTH PROCESS:

RETURNING THE ITEM: APPROVED RETURNS MUST BE SENT BACK TO OUR STUDIO.

PROCESSING THE RETURN: RETURNS WILL NOT BE PROCESSED UNTIL THE ORDER IS RECEIVED AT OUR STUDIO.

RESTOCKING FEE: ONCE THE RETURN IS RECEIVED AND INSPECTED, A 10% RESTOCKING AND SMELTING METAL FEE WILL BE APPLIED TO THE REFUND.